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In an emergency:

Report to A & E: Call 999 and request an ambulance (if you are on campus, you can also call the Security emergency number 020 7882 3333), or attend any hospital A&E department. 

Report to Police: Call 999 or attend any local Police station and you can request to speak to a specially trained Sexual Offences Liaison Officer (SOLO or SOIT).

Rights of Women have detailed advice about reporting a sexual offence to the police.

Specialist support available 

If it is not an emergency, you can speak to your GP/healthcare professional or call the Police non-emergency number 101 or attend any local Police station.

There are also a lot of confidential and independent support organisations that can support you:

  • The Havens: are here to help you if you’ve been raped or sexually assaulted in the past 12 months.

You can call them on 020 3299 6900, 24 hours a day, seven days a week, for an initial assessment and they will aim to see you within 90 minutes for an urgent forensic medical examination (FME). 

There are three Havens in London (Camberwell, Whitechapel and Paddington) and these are jointly funded by the NHS and Police. The medical and emotional support services are confidential. They will not tell anyone you’ve contacted or seen them unless you want them to. You can use any of their services without involving the Police. 

The Havens also offer follow-up care, including counselling, tests and treatments.

  • The London Survivors Gatewaysupport to victims and survivors of rape and sexual abuse to access specialist services in London. Free phone – 0808 801 0860.
  • East London Rape Crisis Serviceprovides free, confidential specialist help for women and girls who have been raped or experienced any other form of sexual violence. Their services are for women of all ages including young women over the age of 14, whatever the assault and whenever it occurred – 0800 160 1036.
  • Survivors UKspecialist support service for those who identify as male, trans, non-binary, has identified as male in the past, and have experienced sexual violence and/or abuse. They have an online/text/WhatsApp helpline service.
  • Galopadvice and support to lesbian, gay, bisexual, trans and queer people who have experienced sexual violence – 020 7704 2040.

Queen Mary Support for Students

Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.

Advice and Counselling: the Advice and Counselling Service at Queen Mary is available for advice and guidance on further support options and for ongoing support for students. They provide a range of specialist, professional and confidential services to support students with financial, welfare, legal as well as emotional and psychological issues. You can request to be referred to them by completing a report with your contact details or contacting the team directly

Your Student Support Officer: They are your first point of contact in your academic school/institute. They can also arrange support if your studies have been affected, or will be affected, by what has happened. You can also arrange to see your personal tutor or academic adviser in your academic school.

Residential Support: If you are living in Queen Mary accommodation you can talk to the Residential Support team who are there to support all aspects of your wellbeing in halls.

Security: Queen Mary's Security team provide a 24 hour service.

The Students' Union Academic Advice Service: the Students' Union provides a confidential, non-judgemental and free service available to all current Queen Mary Students.  It is independent from the university, so issues discussed with the Academic Advice Service will not appear on your Queen Mary file without your consent.  The Academic Advice Service provides specialist advice and support on academic issues such as concerns about your university experience, the student complaints procedure, appeals, disciplinary hearings, academic misconduct investigations and applications for extenuating circumstances.

Queen Mary Support for Staff

Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.

Employee Assistance Programme: 24 hours a day, 7 days a week, 365 days a year support

  • Confidential support, which is independent from Queen Mary
  • Accessible via phone, e-mail, instant messaging and website
  • No cost to you
  • Professional consultation, counselling, information, resources and referrals to services in your local area
  • No limit to the number of issues you can get support on

Trade Unions: Queen Mary recognises five campus trade unions: Unite, UCU, Unison, BDA, and BMA. Staff who are members can contact them for support and advice.

Queen Mary Occupational Health: Occupational Health works to promote health in the workplace and forms part of the overall health and safety management system, focusing on the management of work related health risks. This can include the prevention of work related ill health, facilitating rehabilitation after illness and injury, and promoting physical and mental wellbeing. Occupational Health can provide advice signpost staff to appropriate services. Just email: occhealth@qmul.ac.uk.

Further support

  • CrimeStoppers: report anonymously by calling 0800 555 111 or use their online form.
  • DeafHope: domestic and sexual violence service for deaf communities. 
  • Jewish Women’s Aid: specialist service with a helpline and counselling. The JWA Dina sexual violence support line – 0808 801 0656 (Mondays 10am - 12pm and 1pm - 3pm; Tuesdays 1pm - 3pm; Thursdays 10am - 12noon and 1pm - 3pm).
  • Latin American Women’s Rights Service: offers advice, advocacy and practical support to Latin American women who are experiencing or have experienced Domestic Violence, Harmful practices or any other form of violence – 020 7324 9805 or 020 7324 9808.
  • One in Four: specialises in supporting survivors of sexual violence and abuse, and particularly survivors of child sexual abuse and trauma. Counselling, groups, advocacy, and resources and practical exercises for support.
  • Report it to stop itsupport to report unwanted sexual behaviour on public transport – text 61016 or call 101.
  • Revenge Porn Helpline: the UK’s only service dedicated to supporting all adults who have been victim of intimate image abuse. They provide free, non-judgmental and confidential advice and support via email and phone – 0345 600 0459 (10.00am-4.00pm Monday to Friday).
  • TUC Advice: information for staff who have experienced sexual harassment at work. 
  • Victim Support: free and confidential support to help you deal with your experience, whether or not you report the crime. Also supports witnesses of crime – 0808 168 9111.
  • Women and Girls Network: specialist gender-based violence counselling in some boroughs (including Tower Hamlets) – 020 7610 4678
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