In an emergency

Report to A & E: call 999 and request an ambulance (if you are on campus, you can also call the Security emergency number 020 7882 3333), or attend any hospital A&E department.

Report to Police: call 999 in an emergency, the Police non-emergency number 101 or attend any local Police station.

Specialist support available

  • Stop Hate UK: a dedicated helpline for anyone affected by hate incidents or hate crime that works or studies at Queen Mary University of London. This includes victims of Hate Crime, witnesses to incidents that could be Hate Crimes or anyone who is a third party to an incident that could be a Hate Crime – 0800 138 1625 (24 hours) / In a text: 07717 989 025 / With text relay: 18001 0800 138 1625 (For people who are deaf, or have speech or hearing impairments).
  • Tell MAMA: a portal where you may address your concerns and record any incident that you experience as a result of your Muslim faith or someone perceiving you to be Muslim. By using their ‘Submit a Report‘ section, you can describe the details of any abuse suffered, whether verbal or physical, and then add in the location of the attack so that they can effectively map incidents across England. They can also refer you for support through partner agencies if you have been a victim of an Anti-Muslim incident.  Tell MAMA on 0800 456 1226, or via WhatsApp 0734 184 6086
  • Community Security Trust (CST) is a charity that supports British Jews who have faced antisemitism.   For anti-semitic incidents you can call CST on 0208 457 9999 or report online.
  • The Chinese Information and Advice Centre in Chinatown, London has a service to support people to report hate crime.  You can drop-in to the service, Monday - Friday 10am - 6pm.  Or call  0300 201 1868 or email 
  • Galop: advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse – 020 7704 2040.
  • Real disability action against hate crime: Real is a registered third party reporting centre to assist those who’ve experienced disability related hate incidents. They can explain all the reporting options available to you, so you are in control of the choices you make – 020 7001 2177, email
  • Tower Hamlets Serious Violent/Hate Crime project: offers support to high-risk victims of serious violent/hate crime living in Tower Hamlets – 020 7364 7970/7797 (9.30am 4.30pm, Monday to Friday)
  • The Community Security Trust:  offers support and advice for British Jews on antisemitism and related threats.  You can report an antisemitic incident via their online reporting form.  Their national emergency helpline is available 24 hours - 0800 032 3263

Queen Mary Support for Students
Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.  In the case of reporting with contact details and requesting an investigation, a member of the Academic Appeals, Conduct and Complaints team will discuss with you whether your report can be dealt with under the Code of Student Discipline. If requesting support, you will be referred to Advice and Counselling. 

For Medical Students: If you experience of witness this during a clinical placement this should be reported via Report and Support. Your report will be triaged and referred to the Governance Manager and Student Academic & Pastoral Support Office within the School. Guidance on what SMD will do with such reports and the additional support available can be found on the QMPlus module here

Advice and Counselling: the Advice and Counselling Service at Queen Mary is available for advice and guidance on further support options and for ongoing support for students. They provide a range of specialist, professional and confidential services to support students with financial, welfare, legal as well as emotional and psychological issues. You can request to be referred to them by completing a report with your contact details or contacting the team directly.

Your Student Support Officer: They are your first point of contact in your academic school/institute. They can also arrange support if your studies have been affected, or will be affected, by what has happened. You can also arrange to see your personal tutor or academic adviser in your academic school.

Residential Support: If you are living in Queen Mary accommodation you can talk to the Residential Support team who are there to support all aspects of your wellbeing in halls.

Security: Queen Mary's Security team provide a 24 hour service.

The Students' Union Academic Advice Service: the Students' Union provides a confidential, non-judgemental and free service available to all current Queen Mary Students.  It is independent from the university, so issues discussed with the Academic Advice Service will not appear on your Queen Mary file without your consent.  The Academic Advice Service provides specialist advice and support on academic issues such as concerns about your university experience, the student complaints procedure, appeals, disciplinary hearings, academic misconduct investigations and applications for extenuating circumstances.

Queen Mary Support for Staff
Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.  Your report will be progressed by HR and, in the case of reporting with contact details, a HR Adviser or HR Partner will discuss with you the options for dealing with your report informally or formally, under the grievance policy.  

Employee Assistance Programme: 24 hours a day, 7 days a week, 365 days a year support

  • Confidential support, which is independent from Queen Mary
  • Accessible via phone, e-mail, instant messaging and website
  • No cost to you
  • Professional consultation, counselling, information, resources and referrals to services in your local area
  • No limit to the number of issues you can get support on
Trade Unions: Queen Mary recognises five campus trade unions: Unite, UCU, Unison, BDA, and BMA. Staff who are members can contact them for support and advice.

Queen Mary Occupational Health: Occupational Health works to promote health in the workplace and forms part of the overall health and safety management system, focusing on the management of work related health risks. This can include the prevention of work related ill health, facilitating rehabilitation after illness and injury, and promoting physical and mental wellbeing. Occupational Health can provide advice signpost staff to appropriate services. Just email:

This page lists services based in the UK.  If you are working or studying outside of the UK at the moment and would like some guidance finding specialist support services near you, please contact:

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