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In an emergency:

Report to A & E: Call 999 and request an ambulance (if you are on campus, you can also call the Security emergency number 020 7882 3333), or attend any hospital A&E department.

Report to Police: Call 999. There is an option for silent support if talking will put you in danger.

Forced Marriage Unit: Government help and support line – +44 (0)20 7008 0151 (Monday to Friday, 9am to 5pm) email: fmu@fco.gov.uk.
Out of hours: 020 7008 1500 (ask for the Global Response Centre) 

Specialist support available

If it is not an emergency, you can speak to your GP/healthcare professional or call the Police non-emergency number 101 or attend any local Police station.

There are also a lot of confidential and independent support organisations that can support you:

  • IMECE Women’s Centre: specialist support for Black, Minority Ethnic and Refugee (BMER) women, particularly Turkish, Kurdish and Turkish Cypriot women. Support in Tower Hamlets (and other boroughs) in Ending Harmful Practices: providing specialist intensive 1-1 services on different forms of Harmful Practices such as Forced Marriage, ‘Honour’ Based Violence, Female Genital Mutilation, Dowry related violence, and other forms of Harmful Practices – 020 7354 1359.
  • IKWRO: specialist support (including counselling) to Middle Eastern and Afghan women and girls who are at risk of  ‘honour’ based violence, forced marriage, child marriage, female genital mutilation and domestic violence - 0207 920 6460 (Mon to Fri 9.30-5.30), For out-of-hours emergencies call: Kurdish / Arabic/English: 07846 275246, Farsi / Dari / English: 07846 310157.
  • Karma Nirvana: support for victims of ‘honour’-based violence and forced marriage – 0800 5999 247 (Monday-Friday: 9am - 5pm).

Queen Mary Support for Students

Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.

Advice and Counselling: the Advice and Counselling Service at Queen Mary is available for advice and guidance on further support options and for ongoing support for students. They provide a range of specialist, professional and confidential services to support students with financial, welfare, legal as well as emotional and psychological issues. You can request to be referred to them by completing a report with your contact details or contacting the team directly.

Your Student Support Officer: They are your first point of contact in your academic school/institute. They can also arrange support if your studies have been affected, or will be affected, by what has happened. You can also arrange to see your personal tutor or academic adviser in your academic school.

Residential Support: If you are living in Queen Mary accommodation you can talk to the Residential Support team who are there to support all aspects of your wellbeing in halls.

Security: Queen Mary's Security team provide a 24 hour service.

The Students' Union Academic Advice Service: the Students' Union provides a confidential, non-judgemental and free service available to all current Queen Mary Students.  It is independent from the university, so issues discussed with the Academic Advice Service will not appear on your Queen Mary file without your consent.  The Academic Advice Service provides specialist advice and support on academic issues such as concerns about your university experience, the student complaints procedure, appeals, disciplinary hearings, academic misconduct investigations and applications for extenuating circumstances.

Queen Mary Support for Staff

Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.

Employee Assistance Programme: 24 hours a day, 7 days a week, 365 days a year support

  • Confidential support, which is independent from Queen Mary
  • Accessible via phone, e-mail, instant messaging and website
  • No cost to you
  • Professional consultation, counselling, information, resources and referrals to services in your local area
  • No limit to the number of issues you can get support on

Trade Unions: Queen Mary recognises five campus trade unions: Unite, UCU, Unison, BDA, and BMA. Staff who are members can contact them for support and advice.

Queen Mary Occupational Health: Occupational Health works to promote health in the workplace and forms part of the overall health and safety management system, focusing on the management of work related health risks. This can include the prevention of work related ill health, facilitating rehabilitation after illness and injury, and promoting physical and mental wellbeing. Occupational Health can provide advice signpost staff to appropriate services. Just email: occhealth@qmul.ac.uk.

Further support

  • Asha: a South Asian organisation that works to end violence against women and girls. Can offer confidential advice and information to any South Asian woman who is experiencing violence, or is worried about someone they know. They also offer secure, temporary accommodation – 0208 696 0023, email: advice@asha.org.uk
  • Ashiana: refuges, advocacy and counselling which specialises in helping Black and Minority Ethnic women, in particular, women from South Asian, Turkish & Iranian communities who are impacted by domestic violence, sexual violence, childhood sexual abuse, as well as women and girls who have experienced any form of Harmful Practice including forced marriage, honour based violence and female genital mutilation.
  • Galop: advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse.  They also support lesbian, gay, bisexual, trans and queer people who have had problems with the police or have questions about the criminal justice system – 020 7704 2040.
  • Jewish Women’s Aid: specialist service with a helpline and counselling. The JWA helpline – 0808 801 0500 (9.30am–9.30pm on Monday, Tuesday, Wednesday and Thursday).
  • Latin American Women’s Rights Service: offers advice, advocacy and practical support to Latin American women who are experiencing or have experienced Domestic Violence, Harmful practices or any other form of violence – 020 7324 9805 or 020 7324 9808.
  • Solace Women’s Aid: free and confidential Advice service offering specialist short term support (up to a month) to women affected by domestic and sexual violence living in London. Provides immediate advice to women across all levels of risk and can refer on to our other services such as refuge accommodation, longer term advocacy support, counselling or specialist children’s services – 0808 802 5565.
  • Victim Support Tower Hamlets: provides free and confidential practical and emotional support to victim/survivors of domestic violence, including advocacy, referral and information. The domestic violence does not have to have been reported to the police. 0207 364 7957 – 0808 1689 111 (‘Supportline’ - 24 hr).
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