Specialist support available
- The National Bullying Helpline: 0845 22 55 787 (Open 9am to 5pm Monday to Friday), firstname.lastname@example.org
- Citizens Advice: provides some information on bullying and harassment.
- ACAS: has created Guidance for employees on Bullying and harassment at work.
- Victim Support: for all victims of crimes (including Anti-Social Behaviour and harassment).
- StreetSafe | Metropolitan Police: StreetSafe is a service that allows you to report safety concerns in public places, on your way to or back from the campus, without giving the Police your name (anonymously). This includes issues like poorly lit streets, abandoned buildings, or vandalism, as well as instances where you feel unsafe due to someone following or verbally abusing you.
Queen Mary Support for Students
Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details. In the case of reporting with contact details and requesting an investigation, a member of the Academic Appeals, Conduct and Complaints team will discuss with you whether your report can be dealt with under the Code of Student Discipline. If requesting support, you will be referred to Advice and Counselling.
For Medical Students: If you experience of witness this during a clinical placement this should be reported via Report and Support. Your report will be triaged and referred to the Governance Manager and Student Academic & Pastoral Support Office within the School. Guidance on what SMD will do with such reports and the additional support available can be found on the QMPlus module here.
Advice and Counselling: the Advice and Counselling Service at Queen Mary is available for advice and guidance on further support options and for ongoing support for students. They provide a range of specialist, professional and confidential services to support students with financial, welfare, legal as well as emotional and psychological issues. You can request to be referred to them by completing a report with your contact details or contacting the team directly.
Your Student Support Officer: They are your first point of contact in your academic school/institute. They can also arrange support if your studies have been affected, or will be affected, by what has happened. You can also arrange to see your personal tutor or academic adviser in your academic school.
Residential Support: If you are living in Queen Mary accommodation you can talk to the Residential Support team who are there to support all aspects of your wellbeing in halls.
Security: Queen Mary's Security team provide a 24 hour service.
The Students' Union Academic Advice Service: the Students' Union provides a confidential, non-judgemental and free service available to all current Queen Mary Students. It is independent from the university, so issues discussed with the Academic Advice Service will not appear on your Queen Mary file without your consent. The Academic Advice Service provides specialist advice and support on academic issues such as concerns about your university experience, the student complaints procedure, appeals, disciplinary hearings, academic misconduct investigations and applications for extenuating circumstances.
Queen Mary Support for Staff
Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details. Your report will be progressed by HR and, in the case of reporting with contact details, a HR Adviser or HR Partner will discuss with you the options for dealing with your report informally or formally, under the grievance policy.
Dignity and Respect Champions Network: Dignity and Respect Champions (DRCs) were formerly known as Dignity Disclosure Officers (DDOs). They are volunteer members of staff who have been trained to offer confidential, impartial, one-to-one advice and support if you are having issues with harassment or bullying. They will help you to feel supported and to have a better understanding of your rights and the options available to resolve your issues. Find out more and contact a DRC on the HR pages
Employee Assistance Programme: 24 hours a day, 7 days a week, 365 days a year support
- Confidential support, which is independent from Queen Mary
- Accessible via phone, e-mail, instant messaging and website
- No cost to you
- Professional consultation, counselling, information, resources and referrals to services in your local area
- No limit to the number of issues you can get support on
Trade Unions: Queen Mary recognises five campus trade unions: Unite, UCU, Unison, BDA, and BMA. Staff who are members can contact them for support and advice.
Queen Mary Occupational Health: Occupational Health works to promote health in the workplace and forms part of the overall health and safety management system, focusing on the management of work related health risks. This can include the prevention of work related ill health, facilitating rehabilitation after illness and injury, and promoting physical and mental wellbeing. Occupational Health can provide advice signpost staff to appropriate services. Just email: email@example.com.
- Bullying UK (part of Family Lives) provides some information and advice on bullying at University and at work.
- Ditch the Label: one of the largest anti-bullying charities in the world. Their mission is to combat bullying by tackling the root issues and to support young people aged 12-25 who are impacted. You can talk to them about bullying, but also about things that are connected such as body image, mental health and sexuality via their online forum.
This page lists services based in the UK. If you are working or studying outside of the UK at the moment and would like some guidance finding specialist support services near you, please contact: