In an emergency

Report to A & E: call 999 and request an ambulance (if you are on campus, you can also call the Security emergency number 020 7882 3333), or attend any hospital A&E department.

Report to Police: call 999 in an emergency, the Police non-emergency number 101 or attend any local Police station.

Specialist support available

  • Stop Hate UK: a dedicated helpline for anyone affected by hate incidents or hate crime that works or studies at Queen Mary University of London. This includes victims of Hate Crime, witnesses to incidents that could be Hate Crimes or anyone who is a third party to an incident that could be a Hate Crime – 0800 138 1625 (24 hours) / In a text: 07717 989 025 / With text relay: 18001 0800 138 1625 (For people who are deaf, or have speech or hearing impairments).
  • Tell MAMA: a portal where you may address your concerns and record any incident that you experience as a result of your Muslim faith or someone perceiving you to be Muslim. By using their ‘Submit a Report‘ section, you can describe the details of any abuse suffered, whether verbal or physical, and then add in the location of the attack so that they can effectively map incidents across England. They can also refer you for support through partner agencies if you have been a victim of an Anti-Muslim incident.
  • Galop: advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse – 020 7704 2040.

Queen Mary Support for Students

Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.

Advice and Counselling: the Advice and Counselling Service at Queen Mary is available for advice and guidance on further support options and for ongoing support for students. They provide a range of specialist, professional and confidential services to support students with financial, welfare, legal as well as emotional and psychological issues. You can request to be referred to them by completing a report with your contact details or contacting the team directly.

Your Student Support Officer: They are your first point of contact in your academic school/institute. They can also arrange support if your studies have been affected, or will be affected, by what has happened. You can also arrange to see your personal tutor or academic adviser in your academic school.

Residential Support: If you are living in Queen Mary accommodation you can talk to the Residential Support team who are there to support all aspects of your wellbeing in halls.

Security: Queen Mary's Security team provide a 24 hour service.

The Students' Union Academic Advice Service: the Students' Union provides a confidential, non-judgemental and free service available to all current Queen Mary Students.  It is independent from the university, so issues discussed with the Academic Advice Service will not appear on your Queen Mary file without your consent.  The Academic Advice Service provides specialist advice and support on academic issues such as concerns about your university experience, the student complaints procedure, appeals, disciplinary hearings, academic misconduct investigations and applications for extenuating circumstances.

Queen Mary Support for Staff

Report and Support: you can report an incident using the Queen Mary’s Report and Support system. You can choose to do this anonymously or you can request support by filling in the form with your contact details.

Employee Assistance Programme: 24 hours a day, 7 days a week, 365 days a year support

  • Confidential support, which is independent from Queen Mary
  • Accessible via phone, e-mail, instant messaging and website
  • No cost to you
  • Professional consultation, counselling, information, resources and referrals to services in your local area
  • No limit to the number of issues you can get support on

Trade Unions: Queen Mary recognises five campus trade unions: Unite, UCU, Unison, BDA, and BMA. Staff who are members can contact them for support and advice.

Queen Mary Occupational Health: Occupational Health works to promote health in the workplace and forms part of the overall health and safety management system, focusing on the management of work related health risks. This can include the prevention of work related ill health, facilitating rehabilitation after illness and injury, and promoting physical and mental wellbeing. Occupational Health can provide advice signpost staff to appropriate services. Just email: occhealth@qmul.ac.uk.

Back

There are two ways you can report something